Our Support

Service Support

We want to make sure you get the most out of our services. And if you get stuck, we’re here to help with friendly, competent and rapid support.

Your first route should be to our Knowledge Base where you can find answers to almost any question. Use the search to find answers quickly.

We then have email support for general enquiries, and phone support for urgent issues.

Response Times

Typical Response Time: less than 24 hours. Due to the nature of working primarily with public sector, at busy times this may be slightly longer. As a small team, events and leave may affect these response times.

Complaints Procedure: You can write to us to make a complaint at any time during your subscription term and up to 6 months after a lapsed subscription. Simply email support@parish-online.co.uk explaining the issues you experienced and we’ll endeavour to find a satisfactory solution for you.

Reporting Abuse of our Services: If you become aware of our services being used beyond their intended use, or if they have bugs or issues, please email support@parish-online.co.uk and we’ll escalate the issue immediately. This applies to our digital mapping software as well as any other service such as website provision, email hosting and domain hosting.

Sector Support

We are constantly looking for ways to help improve the local council sector; whether it’s supporting events, providing financial support, or providing free services. We operate as a not-for-profit community interest company, so are guided by those rules.

We have the following schemes in place for you to take advantage of;

• GOV.UK Switching Fund
• Free GOV.UK Email for clerks
• Free wellbeing coaching for clerks